Shipping policy
At WallGecko, we are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping and delivery information below before placing your order.
Order Processing
All orders are processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday and exclude weekends and applicable holidays.
Please note that processing time is separate from shipping and delivery time.
Estimated Delivery Time
Once your order has been processed and shipped, the estimated delivery time is 6–9 business days.
Therefore, the total estimated time from placing your order to receiving it is generally 8–13 business days, depending on the destination and other circumstances outside our control.
Delivery times are estimates and are not guaranteed.
International Shipping
We offer shipping to customers worldwide where delivery service is available.
International shipments may be subject to customs inspections, import duties, taxes, fees, or other charges imposed by the destination country. When applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs procedures may also cause additional delivery delays that are outside our control.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation with the corresponding tracking details.
Please allow some time for tracking information to become active after your order has been shipped, as updates may depend on the shipping carrier.
Shipping Delays
While we make every reasonable effort to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, high-demand periods, holidays, or incorrect or incomplete delivery information.
We are not responsible for delays caused solely by shipping carriers, customs authorities, or other circumstances outside our reasonable control. However, if you experience an unusual delay, please contact us so we can assist you with your order.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.
Lost or Undelivered Packages
If your tracking information indicates that your package has been lost, significantly delayed, or delivered but you have not received it, please contact us so we can review the situation and, where appropriate, assist with the carrier.
Any refunds, replacements, or other remedies will be handled in accordance with our store policies and applicable consumer protection laws.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times. If this occurs, you may receive more than one tracking number.
Contact Us
If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team through the contact information provided on our website.
By placing an order with WallGecko, you acknowledge that you have reviewed the estimated processing and delivery timeframes described in this Shipping & Delivery Policy.